Dr. Helmy El Tanahy, M.B.B.ch, MS, FRCS, M.SAGES, is a consultant surgeon who has practiced medicine for over 40 years in the UK, UAE, and Egypt. He has fellowship of the Royal College of Surgery UK, member of Society of American Gastroendoscopic Surgeons and is noted for having pioneered upper and lower GI endoscopy and laprascopic surgey in the Gulf during his time there.

Before establishing CONNEX Assistance in 1999, Lara Helmi held various managerial position in the fields of finance, utilities, and telecommunications in the UAE, and UK. Helmi is the driving force behind the expansion of CONNEX Assistance from a single office in Cairo, to the leading assistance company in the region with office in Egypt and the UAE, serving a medical network spanning 13 countries in the Middle East and North Africa.

Dr. Jane El Shinnawi holds an M.B.B.ch, DGO, and Dip.Ven UK and has practiced medicine for over 40 years in the UK and UAE. Dr. El Shinnawi is currently the medical director of CONNEX. Assistance Middle East in Dubai, UAE. Dr. El Shinnawi was instrumental in establishing the CONNEX Assistance office in Dubai alongside Lara Helmi.

Samia Khalil is the International Network Director of CONNEX Assistance. She has previously held various position in Egypt including PR and communications within the aerospace industry. She is fluent in English, Arabic, and French.

Since joining the company in 2003 as an alarm centre coordinator, Christine Wasfy has moved up the ranks to become the operations manager of CONNEX Assistance responsible for streamlining the alarm centre structure, efficiency and operations protocols of the company. She is a fluent in English, Arabic, and Russian.